Refund policy

Morrow Lane Returns & Refunds Policy

We want you to feel confident shopping with Morrow Lane. If something isn’t right, please contact us so we can help.

14-day change-of-mind returns

If you change your mind, contact us within 14 days of receiving your order to request a return.

For returns under this voluntary policy, items must be unused, unwashed, undamaged and returned with all included pieces. Travel sets must be returned as a complete set. Please include the original packaging where possible.

These conditions do not restrict your rights regarding faulty goods or any statutory cancellation rights described below.

How to arrange a return

Contact us through our Contact Us page with your order number or other proof of purchase.

We’ll provide return instructions and the correct return address. Please check with us before sending your parcel, as the address on the original packaging may not accept returns.

For voluntary returns, send your items within 14 days after receiving our return instructions. We recommend tracked postage and keeping your receipt.

Return shipping costs

You are responsible for return postage when you change your mind.

We do not charge restocking fees or deduct the cost of the original free standard shipping from an eligible refund.

For confirmed faulty, damaged, incorrect or misdescribed items, we will arrange or reimburse reasonable return postage costs.

Faulty, damaged or incorrect items

If your item arrives damaged, is incorrect, or develops a fault, contact us with your proof of purchase and a description of the problem. Photos may help us assess the issue.

Morrow Lane will handle your claim directly. You do not need to negotiate with our supplier.

Under Australian Consumer Law, a major failure entitles you to choose a refund or replacement. For a minor failure, we may repair the item within a reasonable time or offer a replacement or refund. Further remedies may apply if the issue is not resolved within a reasonable time.

The 14-day change-of-mind limit, unused condition and packaging requirements do not apply to consumer-guarantee claims.

Refunds

We will notify you after assessing your return. Eligible voluntary-return refunds will be issued to your original payment method within 14 days of receiving the returned goods.

Your bank or payment provider may take additional time to display the refund. Mandatory legal refund deadlines take priority.

UK and EU cancellation rights

Where UK or EU statutory cancellation rights apply, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery. You then have another 14 days to send the goods back.

You may open and inspect the goods as you would in a shop. Any lawful deduction will be limited to loss in value caused by handling beyond what is necessary to inspect them.

We will refund the cancelled order, including any standard delivery charge paid, within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first.

You pay return postage for a change-of-mind cancellation unless we agree otherwise. Exercising a statutory cancellation right does not require our discretionary approval.

Your consumer rights

Nothing in this policy excludes or limits rights available under Australian Consumer Law or other applicable consumer protection laws. Where those laws provide greater protection, they take priority.